How do I get the MackinVIA™ app? The MackinVIA™ app is available on: Google Play Store Chrome Web Store iTunes Store Kindle App Store Mac Store Microsoft Store Windows Download MackinVIA upgrades are released on a quarterly basis. For the best experience and to access new features, users should…
Missing Checkout or Request Buttons
Why do some resources in MackinVIA™ not have the option to check out or request? To check out or request titles, your school must have enabled the Backpack™ feature as well as the checkouts feature, you must be logged into Backpack, and the resource must be hosted by Mackin. Your…
Mackin-Hosted Digital Resources
Why do some resources open in programs with different features? All digital resources hosted by Mackin will open in the MackinVIA™ Reader. Some resources are hosted by other publishers, which will account for the differences in appearance and features.
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If Your Digital Resource Doesn’t Open
What if the resource does not open when I click on it? Make sure you have pop-ups enabled in your browser. Try closing the window and then clicking on the title again. If that doesn’t work, please report difficulties to your librarian or teacher.
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Forgot User ID and/or Password
What if I can’t remember my User ID and password? If you don’t remember your User ID and password, please ask your librarian or teacher for help.
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